language: en · source language: it · status: in-force · last checked: 2026-10-08

Italy — AGID Linee guida sull'accessibilità degli strumenti informatici

These are the technical rules that Italy's ICT-accessibility act, the Legge Stanca (legge 4/2004), delegates to the Agenzia per l'Italia Digitale (AGID). Art. 11 of the act requires AGID to issue linee guida setting the technical requirements, the verification methods, the model accessibility statement, the monitoring method and the cases of disproportionate burden (1.2). Art. 4 of the act makes those requirements "necessari" whenever a public body, a school included, buys ICT goods or services (Legge Stanca art. 4). The requirements themselves are references into the harmonised standard EN 301 549 (UNI CEI EN 301549). The version carried is the one for public administrations, dated 21/12/2022.

Fact text is Italian (authentic language); this README is curation.

Applicability to EdTech

• Who is bound (1.4): the soggetti erogatori of art. 3 of the act. These are public administrations, with schools among them, but the list also includes "aziende appaltatrici di servizi informatici" and everyone receiving public contributions to deliver services through information systems. A supplier delivering ICT services to a school is within the act's list, and its products are bought against these requirements.
• Hardware (2.1): hardware (desktops, peripherals, mobile devices) must meet EN 301 549 clause 8, and where relevant clauses 5 (generic), 6 (two-way voice), 7 (video) and 13. The stated purpose is buying solutions "nativamente predisposte all'accessibilità".
• Software and apps (2.4, 2.5): software is held to EN 301 549 clause 11, plus clauses 5, 6, 7 and 13 where relevant; mobile apps to the requirements of Table A.2, from 23 June 2021. Content found only on mobile devices or apps developed for closed groups of users, or for specific use in particular contexts, is exempt (art. 3 comma 2 of the act).
• Web (2.2): WCAG 2.1 level AA, which is equivalent to EN 301 549 clauses 9.1–9.4 and 9.6, is the minimum for every website from 23 September 2020.
• Documentation (2.6): documentation supplied with an ICT product must list and explain how to use its accessibility and compatibility features (EN 301 549 clause 12).
• Disproportionate burden is narrow (6.1, 6.2): it is limited to the four statutory grounds and applied under a strict necessity test. Development time, the need to gather information and the low priority of accessibility work are not, in themselves, legitimate reasons. Where a burden is claimed, the accessibility statement must give the reasons and the accessible alternatives (6.3).
• Complaints (7.3, 7.4): anyone can report accessibility defects through the provider's feedback link. If there is no satisfactory answer within thirty days, the user can go to the Difensore Civico per il Digitale, who can order corrective measures.

Contents

Scope note: not carried — 1.1, 1.3, 1.5 (references), 1.7 (acronyms), Capitolo 3 (verification methods and the subjective-evaluation method), Capitolo 4 (accessibility statement and annual objectives), Capitolo 5 (AGID's monitoring methodology) and Allegati 1–3. Also not carried: AGID's separate version of these guidelines for private entities with turnover above €500 million (art. 3 comma 1-bis of the act), and the "Linee Guida relative all'accessibilità dei servizi" adopted in March 2026 under d.lgs. 82/2022, which transposes the European Accessibility Act. EN 301 549 itself is a standard and is not reproduced.

Enforcement

AGID monitors compliance and checks accessibility statements. The Difensore Civico per il Digitale decides on the correct application of the act and orders corrective measures (7.1, 7.2).

Licence

AGID's legal notice (agid.gov.it — Note legali, last updated 16-01-2024, read 2026-10-08) states: "Salvo ove diversamente indicato, i dati pubblicati sul presente sito sono messi a disposizione con licenza CC-BY 4.0" and "ove non diversamente specificato, i contenuti di questo sito sono liberamente distribuibili e riutilizzabili, a patto che sia sempre citata la fonte e – ove possibile - riportato l'indirizzo web della pagina originale." The PDF carries no contrary notice: read in full with pdftotext, it has no copyright or licence statement. The CC BY 4.0 licence allows reproduction, commercial use included.

The linee guida are also an act AGID adopts under art. 11 of legge 4/2004. Art. 5 of legge 633/1941 (Normattiva) excludes official acts of public administrations from copyright. The label rests on the published licence, which is explicit.

How the corpus meets the conditions:

• Attribution and source address: each section's provenance line names AGID and links the original PDF, and Sources links both the PDF and AGID's listing page.
• Indicating changes (CC BY 4.0 §3(a)(1)(B)): the Meta sections describe the selection of sections, the Markdown layout and the added anchors.
• No endorsement: the corpus does not claim that AGID endorses it.

Related

• Legge Stanca: the statute (art. 3 soggetti erogatori, art. 4 procurement obligation, art. 11 the delegation to these guidelines)
• EU Web Accessibility Directive and European Accessibility Act: the EU layer the guidelines implement
• ACN Regolamento cloud: the other procurement gate for cloud services sold to Italian public bodies
• EN 301 549 V3.2.1 and V4.1.1: the harmonised standard whose clauses these guidelines apply

Sources

• AGID — Linee guida (listing: "Linee Guida sull'accessibilità degli strumenti informatici - PA", PDF, 11/06/2024)
• Linee Guida sull'accessibilità degli strumenti informatici - PA.pdf (archived: sources/Linee-Guida-accessibilita-strumenti-informatici-PA.pdf)
• AGID — Accessibilità e usabilità